Case Study: Family by Family

Opportunity

In 2010 the South Australian Government asked the Australian Centre for Social Innovation (TACSI) to design a program that would reduce the number of families needing crisis services, and keep more kids out of the child protection system. Many families were moving through the state care systems at an alarming rate and ultimately, too few families were thriving.

In 2016, social enterprise TACSI engaged TDi to collaborate on the project, and ultimately to turn a truly great pilot program into a sustainable and scalable social enterprise.

 

The ‘Nitty Gritty’

The TDi team worked side-by-side with TACSI to design a six-month process to identify, test and validate how to scale Family by Family.

Together, we identified 20 government stakeholders to interview across Australia and internationally to understand what their priorities were within child protection and the early intervention space. We also interviewed 15 not-for-profits (NFPs) using the same approach. We wanted to understand if they would be interested in becoming certified providers of Family by Family. What were their priorities for families? What did families need? Where were the gaps?

Following all of our analysis, we designed a certification and capability building service offer, which would provide NFPs the support and mentoring to deliver Family by Family enabling the program to scale and spread across different contexts, and ultimately allow more families to thrive.

Working with TACSI, we tested this with the same NFP audience and returned a second time to test price and begin negotiations. Capitalising on the momentum of these conversations was key.

After the interviews, TACSI and TDi workshopped the model over several sessions. We spent a lot of time deliberating on price and value to find the right balance, as well as understanding the cost model, and the scale that would deliver market-rate returns.

 

“It was an absolute privilege to work with TACSI because as an organisation, they think so deeply about how to create change in the world. There was a wonderful synergy between their design expertise and TDi’s ability to explore growth, scale and sustainability for the business”.- Anna Moegerlein, Senior Consultant

Outcomes

TACSI is now in the first stages of incubating the social enterprise and rolling out the certification and capability building model in partnership with the South Australian Government and South Australian NFP Uniting Communities.  At scale, it will provide Australian and international NFPs with the opportunity to build capabilities to deliver the program, become certified providers of the Family by Family program and address child protection issues in a fundamentally different way. The model is set to deliver financial returns to TACSI and its partners to reinvest in community services and social innovations, and to support thousands of families in Australia and around the world to thrive, not just survive.

COVID-19 Support Options Available for Your Business

We have compiled a comprehensive list of support available to Social Entrepreneurs, Not-for-Profits and SMEs in Australia.

Navigating upheaval: our last 7 days

Like most small business and NFPs we only just began to comprehend the wholescale impact of the Coronavirus on our business and the Australian economy last week. Within 7 days it hit us hard.

Koongarra cultural tourism: creating experiences and opportunities in Kakadu National Park

Meet Difference Maker James Morgan and cultural tourism entrepreneur. James was recently a participant of our most recent Indigenous Business Australia (IBA) Accelerator Program. At 22 years old, Bininj man James Morgan has entered the entrepreneurial world. James has...

The hidden value of creative industries: bringing life to many economies: International Women’s Day 2020

It fascinated us that creative industries aren’t included in Papua New Guinea’s GDP, in fact there is very little data to understand the economic impact of creative industries in PNG. This is staggering considering that creative industries represent $US2.250 Billion in the global economy (World Economic Forum, 2015). This includes all creative industries including visual arts, media, TV, music etc. Other research suggests Handicrafts contributes around US$32 Billion to the global economy (The Aspen Institute Artisan Alliance) but this is a difficult figure to nail down when whole economies don’t even count handicrafts in their GDP.

Other interesting facts from the World Economic Forum’s study found that Creative industries are more inclusive employers employing more youth (15-29 years) than any other sector, employ a higher percentage of women compared to other sectors globally and small business makes up a large portion of this sector as well. In the US artists are 3.5 times more likely to be self-employed.

TDi enters a new stage of consciousness and clarity

What is TDi? This is a question we are asked all the time, and have struggled to answer with real clarity. TDi started as a private quest in response to societal problems, long before it became a public conversation which culminated into the entity today we call The...

Doubling your revenue and doubling your profits: a bold but achievable challenge

This week has been full of tough questions, soul searching, tears and laughter.
The theme of the week has been “Doubling your revenue and doubling your profits” – a bold challenge, but one that’s achievable.
Here are some of the interesting themes and lessons that came up in the accelerator…

TDi celebrates UN World Day of Social Justice with demonstrations of hope for a more just and inclusive economy.

20 February 2020 Today the UN is calling for “closing the inequalities gap to achieve social justice”. We want to share the ways in which TDi and our partners are helping to address inequalities through the power of business and cross-sector innovation. Inequality is...

PNG-Aus Partnership program connects a different kind of entrepreneurial network

“I’m very, very passionate about Indigenous female entrepreneurship, so, when I heard that this was going to be a cultural exchange that was purely women, that was really, really exciting.” Kylie Lee Bradford is one of 18 female entrepreneurs in a pilot program,...

Long-standing cultural connections forge new trade links between Australia and PNG

For Carol Vale, co-founder of Game Enough? – an Indigenous Australian bush foods and game meat company based in Brisbane, Australia – the Laikim Sister pilot program has deepened her connections with Papua New Guinea (PNG) both professionally and personally.

Game Enough? creates foods and beverages that adopt the flavours of the Australian bush.

Celebrating the 2019 difference makers as we enter a new decade

At TDi 2019 was another amazing year. Again, we’ve had the privilege of helping Difference Makers from Fiji, Samoa, Papua New Guinea, Cambodia and Australia.  We’ve helped entrepreneurs build out their ideas and business models. We’ve worked with NFPs to explore new...