Customer Empathy Interviewing

Customer Empathy Interviewing

When was the last time you asked your customers what they thought? We use Customer Empathy Interviews to help businesses deeply understand their customers and design competitive products and services. It’s also been one of our top coaching tips for business owners...
Business During COVID-19: In perspective

Business During COVID-19: In perspective

Perspective is everything. “The circumstances of our lives may matter less than how we see them… the power of reframing things can’t be overstated.”  – Rory Sutherland, Ogilvy UK The power is in the ability to see things in a different way, to bring meaning and...
Working from Home

Working from Home

By Shannon Gibbons I have added a new acronym to my vocabulary, and I’m fairly certain that smart phones all over the globe have added this new acronym to their dictionaries – WFH. Also known as Work From Home. As workplaces have quickly adapted in the face of...